Terms & Conditions

Acceptance of Terms

By accessing or using SmartAstro.ai — whether via our website, WhatsApp, Telegram, mobile interface, or API — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, you must not use the Platform.

What Smart Astro Is — and What It Is Not

Smart Astro is a fully automated, wellness-focused AI SaaS platform — a decision-intelligence engine that co-pilots your most important life decisions through computational analysis of your birth data.

• Smart Astro is not a human consultation service. No astrologer, advisor, therapist, or specialist is involved in generating your outputs.
• Smart Astro is not a medical, legal, financial, or psychological advisory service. Our outputs do not constitute professional advice of any kind.
• Smart Astro is a software platform that generates structured, personalised, time-specific decision intelligence — instantly, through automated computation, based on the birth data you provide.

Every output is generated entirely by software. Our platform is built to inform, support, and co-pilot your decisions — not to make them for you.

Eligibility

To use SmartAstro.ai you must be at least 18 years of age, have the legal capacity to enter into a binding agreement, and provide accurate and truthful information at all times.

Your Responsibilities

By using SmartAstro.ai you agree to:

• Provide accurate, complete, and truthful birth data and personal information
• Use the Platform only for lawful, personal, and legitimate purposes
• Not attempt to reverse-engineer, decompile, extract, or replicate any part of the Platform’s computational logic, algorithms, or models
• Not misuse platform outputs — including redistributing, reselling, or commercially exploiting them without our written consent
• Not impersonate any other person or submit false data
• Not use the Platform in any way that could cause harm, fraud, or legal liability to Smart Astro or any third party

Violation of these responsibilities may result in immediate suspension or permanent termination of your access.

Platform Availability

Smart Astro is designed to be available globally, continuously, and without interruption. However, we do not guarantee uninterrupted availability. We reserve the right to modify, update, or suspend the Platform at any time, with reasonable notice where possible.

Payments

All paid services must be purchased through our approved payment channels: Stripe (international users) or Razorpay (users in India). For users in India, payment processing is handled by Smart Astro India Private Limited. Smart Astro does not store, process, or have access to your raw payment card details. The Platform operates on a question-based pricing model — pricing is confirmed at the point of engagement before payment is taken.

Channel-Specific Sessions, Registration and Payments

7.1 Independent Channel Sessions:  Smart Astro is accessible via multiple messaging and communication channels, including but not limited to WhatsApp, Facebook Messenger, Telegram, Line, and any other channels made available by Smart Astro from time to time. Each channel operates as a completely independent session environment. No session, registration, or payment made on one channel creates any entitlement, credit, or right of access on any other channel.

7.2 Anonymous Session Identifiers: Smart Astro does not collect your name, email address, or phone number at onboarding. Each channel generates an independent anonymised session identifier unique to that channel and that session. Smart Astro has no technical or administrative mechanism to link a user on one channel to the same user on another channel, and does not attempt to do so. This architecture is a deliberate and necessary feature of Smart Astro’s privacy-by-design framework.

7.3 Non-Transferability of Payments: All payments made on a given channel are associated exclusively with the anonymised session identifier generated by that channel. Payments are non-transferable across channels. Smart Astro shall have no obligation to honour, credit, or recognise on any channel a payment made on a different channel, regardless of whether the underlying user is the same individual.

7.4 New Registration Required Per Channel: If you wish to access Smart Astro on a channel on which you have not previously registered, you will be required to complete a new registration and make any applicable payment for that channel. Prior registration or payment on any other channel confers no exemption, discount, or preferential treatment.

7.5 Platform Operator Separation: Where two or more channels are operated by the same parent company or platform operator (including but not limited to WhatsApp and Facebook Messenger, both operated under Meta Platforms Inc.), they remain legally and technically distinct products for the purposes of these Terms. Smart Astro integrates with each channel independently under separate API frameworks and separate terms of service with the respective platform operators. No inference of cross-channel identity or entitlement shall be drawn from shared platform ownership.

7.6 Legal Basis and Regulatory Compliance: This clause reflects Smart Astro’s obligations under applicable data protection legislation, including but not limited to the UK General Data Protection Regulation (UK GDPR), the Indian Digital Personal Data Protection Act 2023 (DPDPA), and equivalent frameworks in other jurisdictions. The purpose limitation and data minimisation principles under these frameworks require that anonymised session identifiers generated for one channel session are not used to authenticate, verify, or honour entitlements in any other channel session. Smart Astro’s channel-specific architecture is designed to ensure full compliance with these obligations across all jurisdictions in which it operates.

7.7 User Acknowledgement: By completing registration and making payment on any channel, you acknowledge and agree that:

• Your registration and payment are specific to that channel only.
• Smart Astro cannot and does not link your identity or payment history across channels.
• You will be required to register and pay separately on each channel you wish to use.
• This policy exists to protect your privacy and to ensure Smart Astro’s compliance with applicable data protection law.
• No refund, credit, or transfer shall be issued on the basis that you have previously registered or paid on a different channel.

Refund Policy

All payments are non-refundable. Our platform generates outputs instantly and entirely through software — once a session is initiated and an output is generated, the service has been delivered.

Refunds will only be considered in the following exceptional circumstances:

• Duplicate payment — where you have been charged more than once for the same session
• Verified technical failure — where a confirmed system error prevented delivery of your output
• Legal requirement — where applicable consumer protection law requires a refund to be issued

To raise a refund request, contact contact@smartastro.ai within 7 days of the transaction.

Intellectual Property

All elements of SmartAstro.ai — including its computational engine, algorithms, models, software architecture, outputs, branding, and content — are the exclusive intellectual property of Smart Astro Ltd.

Our registered and pending trademarks include:

• United Kingdom: UK00004204187 · UK00004263681
• India: 7040706 · 7039842
• European Union: 019318113
• United States: 99402150

You may not reproduce, distribute, modify, reverse-engineer, or commercially exploit any part of the Platform or its outputs without our prior written consent.

Automation & AI — Understanding Your Outputs

Smart Astro operates as a fully automated platform. Every output is generated entirely through software — no human is involved in the interpretation, review, or delivery of your results.

Outputs are provided for informational and decision-support purposes only. They are not professional advice of any kind.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Smart Astro Ltd shall not be liable for any decisions made by you based on platform outputs
• Smart Astro Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Platform
• Our total liability in connection with any transaction shall not exceed the amount paid by you for that specific session

Nothing in these Terms excludes liability where it cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

Data Protection

We take the protection of your personal data seriously. Our data practices are governed by our Privacy Policy, which forms part of these Terms and should be read alongside them. We process personal data in compliance with UK GDPR, EU GDPR, India’s DPDPA 2023, CCPA, and CPRA.

Third-Party Services

SmartAstro.ai integrates with trusted third-party platforms and services including payment processors, cloud infrastructure providers, and communication platforms such as WhatsApp and Telegram. Smart Astro is not responsible for the availability, performance, or conduct of third-party systems.

Prohibited Use

The following are strictly prohibited on SmartAstro.ai:

• Using the Platform for any unlawful, harmful, or fraudulent purpose
• Submitting false, fabricated, or deliberately inaccurate data
• Attempting to extract, replicate, or reverse-engineer the Platform’s logic or models
• Redistributing or commercially exploiting platform outputs without written consent
• Impersonating another person or submitting their data without authorisation
• Using the Platform in any way that could bring Smart Astro into disrepute or cause harm to any third party

Termination

Smart Astro reserves the right to suspend or permanently terminate your access to the Platform at any time, without prior notice, where you have violated these Terms, fraudulent or abusive behaviour is detected, or termination is required for legal or compliance reasons. Upon termination, your right to access the Platform ceases immediately.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local law requires otherwise. For users in India, certain matters may also be subject to applicable Indian laws. We encourage users to contact us directly at contact@smartastro.ai in the first instance to seek resolution before pursuing formal legal proceedings.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website with the updated effective date. Continued use of the Platform following any update constitutes your acceptance of the revised Terms.

Contact Us

For any legal, privacy, billing, or general enquiries regarding these Terms: